Customer Help
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Consumer Customers (B2C) – Important Legal Information
The following information applies to consumers (B2C).
Business customers (B2B) are subject to separate rules as defined in the Terms & Conditions.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 business days. Delivery times depend on the destination and carrier and are estimated at 2–7 business days after dispatch. Delivery times are indicative and not guaranteed.
An account can be created during checkout or on the “My Account” page by providing an email address and password.
Shipping details can be edited before placing an order. After order submission, changes are only possible if the order has not yet been dispatched.
Once shipped, you will receive an email with tracking details provided by the carrier.
No. Payments are handled exclusively by certified payment service providers. We do not store or process card data, in compliance with GDPR and PCI-DSS standards.
Yes. Prices include VAT in accordance with Polish and EU tax law. The total price, including taxes and delivery costs, is displayed before order confirmation.
Currently, deliveries are available only within Poland and Ukraine.
Orders are shipped in one package whenever possible. For logistical or safety reasons, orders may be split without affecting delivery costs for consumers.
If you need to swap an item
Returns and Exchanges
Consumers have the right to withdraw from the contract within